Help when you need it most
Specialized COVID-19 Travel Assistance Programme for ALL visitors/tourists to the British Virgin Islands.
Covid-19 Government Requirements
It is required that all eligible travelers arriving to the British Virgin Islands must obtain Medical/Travel Assistance or Insurance with COVID-19 cover before entry.
24/7 Emergency Management Center support
Travel Assistance Plan – Highlights
Our 24/7 global expertise and network service providers gives you comprehensive health care and personal assistance in case of emergency (including COVID-19) during the course of your trip.
Medical Expenses in The British Virgin Islands
Expenses incurred as part of a treatment for illness, condition and/or accident (Including COVID-19).
Maximum Limit USD 100,000
Expenses incurred for accommodation, travel, food and communication in the event your flight is delayed for at least 6 hours.
Maximum Limit USD 200 per day (USD 2,800 in total)
Repatriation of Mortal Remains
Costs of repatriating the Beneficiaries mortal remains to the city of residence in the event of death.
Maximum Limit USD 100,000 included as part of Emergency Medical Evacuation
Cost of transfer from the British Virgin Islands to the nearest airport of the city of habitual residence if medically required (including air ambulance).
Maximum Limit USD 100,000
In the event that the Beneficiary tests positive for COVID-19, the additional accommodation costs incurred to keep the beneficiary under quarantine.
Maximum Limit USD 5,000
Unlimited access to teleconference and/or videoconference with a multi-lingual health care professional who will provide immediate medical guidance on symptoms and recommend medical treatment and facilities.
Up to 90 Days Cover
Coverage available for trips up to 90 days for visitors/tourists to the British Virgin Islands.
No Age Limit
No minimum or maximum age limits for eligibility to Aura Assistance.
Per person, per day
We take great care and responsibility with the price of our travel assistance plan, given the essential nature of the travel assistance coverage offered. There are no hidden or additional costs, at Aura Assistance we are completely committed to value and reliability.
We offer a simple flat pricing of USD 9.75 per person, per day.
Please Note Maximum Trip Duration 90 Days
Why is it necessary?
The British Virgin Islands is introducing measures to manage the risks associated with the COVID-19 pandemic. All eligible travelers arriving to the British Virgin Islands must purchase a Medical/Travel Assistance or Insurance policy with COVID-19 cover.
The Aura Assistance Travel Plan has been specifically designed to guarantee conformity with the British Virgin Islands Travel Authorization requirements, and meet their customers’ specific needs.
All travelers will need to provide evidence of a negative COVID-19 PCR test done by a medical laboratory that has a Clinical Laboratory Improvement Amendments (CLIA) registration or ISO 15189 certification.
Helping the British Virgin Islands
Due to the damaging effects of COVID-19 to the British Virgin Islands tourism economy, their Government needed a solution that would enable the safe and practical opening of their tourism doors during the current COVID-19 climate without financially burdening the health service infrastructure. The British Virgin Islands must ensure that tourists’ medical costs are properly covered if the worst happens and they test positive for COVID-19 while on holiday (including the costs of safely transporting them back to their country of residence). Aura Assistance were able to successfully offer support and a full package, providing all eligible tourists a medical/travel assistance program which includes coverage for COVID-19.
For all customer service enquiries please email us using the below address. We aim to respond to all queries within 24hrs.
+1 844 8267 946
24/7 Emergency Helpline
Our contact Emergency Management Center provides 24/7 support, delivering efficient and personalized assistance. Our calls are handled by a team of highly qualified and trained members.
Frequently asked questions
Q: Is Aura Assistance for all nationalities?
A: Aura Assistance is available to all nationalities and countries of residence (subject to applicable immigration rules and sanctions).
Q: I already have a travel assistance/insurance. Why is it still mandatory?
A: Not all travel assistance/insurance plans are compliant with the specific requirements set out for The British Virgin Islands Travel Authorization. Aura Assistance was specifically designed and tailored for the British Virgin Islands tourists in conjunction with the government and tourism board to meet the needs of COVID-19, as well as, additional illness and/or accident emergencies.
Q: When should I purchase the Aura Assistance plan?
A: The Aura Assistance Travel plan can only be purchased up to 12 months in advance, strictly before your departure date. It is an additional requirement of The Aura Assistance Travel plan for all beneficiaries to successfully complete the BVI Gateway Authorization Portal and obtain a negative COVID-19 PCR test result from an accredited laboratory prior to travel to the British Virgin Islands. Failure to comply with these requirements will void The Aura Assistance Travel plan in its entirety.
Q: How do I make claim and what are my obligations?
A: Please contact Our Emergency Management Center on +1 844 8267 946 in case of injury or illness during your trip. You must request and obtain authorization from the Emergency Management Center before taking any step or incurring any expenses in relation to the benefits provided by the Aura Assistance plan.
Q: How do I Pay?
A: You can pay online using a valid credit or debit card.
Q: Do you only cover COVID-19 related emergencies?
A: No, our Travel Plan provides comprehensive coverage assistance on a variety of illnesses, conditions and/or accidents (Including COVID-19). Please see General Conditions Policy Document for further details, as well, as a full list of exclusions.
Q: Is Aura Assistance a travel insurance policy?
A: Aura Assistance is strictly a travel assistance service; not an insurance policy.
Q: What is the difference between Travel Assistance and Travel Insurance?
A: The difference between the two is that travel assistance services provide 24/7 immediate support and coverage for costs in case an emergency occurs during your trip including but not limited to medical evacuation/repatriation and medical/hospitalization costs. Travel insurance provides retrospective monetary reimbursement for specific losses that occurred during your trip.
Q: Can I still use my own travel or health insurance?
A: You can buy or use your own travel or health insurance to supplement the Aura Assistance plan but it is recommended not to replace it. Other insurances may cover you for additional non-emergency assistance related losses such as lost baggage, but few plans offer comprehensive COVID-19 coverage that Aura Assistance offers. In addition, many foreign insurers don’t have a 24/7 assistance helpline. Aura Assistance will act secondary to any other existing insurance policy you may have.
Q: Who should I contact if I experience COVID-19 symptoms while on island?
A: Please contact Our Emergency Management Center on +1 844 8267 946 in case of injury or illness during your trip, or if you test positive for COVID-19 or your symptoms worsen and you require emergency assistance.
Q: We are travelling as a family/group, does each member require their own assistance plan?
A: Each travelling member would require a policy in order to obtain coverage under our assistance plan; however, for ease you can name up to 8 passengers on any one Aura Assistance plan. Each member will have their own separate coverage and limits. The price of the policy will be USD 9.75 per day, per person named on the Aura Assistance plan.
Q: Am I still covered even if my country of residence advises me not to travel to the British Virgin Islands?
A: Yes, your Aura Assistance plan is still valid even if your government advises you not to travel to the British Virgin Islands (subject to applicable immigration rules and sanctions).